We guarantee

to provide materials and services to meet the needs of people with disabilities to continually monitor the service and seek your views on its improvement

Can you help us?

yes - by using the yellow comment leaflets available in library outlets and/or contacting Special Services Unit to tell us what services or improvements you would like by forwarding your views through support organisations

You can use the service in

26 libraries or at any mobile library stop residential homes or sheltered dwellings which have requested the service your own home if you are housebound most hospitals, day centres and adult training centres

What can you get at your local library ?

• books, including large print
• books on tape, on request
• subtitled videos, on request
• music tapes and CD’s
• CD-ROMs
• Internet access at some libraries
• lists of large print books,
• books on tape and subtitled videos
• health information leaflets
• magnifying sheets/lenses for use in the library

In residential homes and sheltered dwelling you receive

• a selection of everything that is available from your local library
• annually reviewed collections which are changed twice per year to suit your expressed needs
• a full request service
• reminiscence materials and music tapes on request in hospitals and day centres. Service to suit individual needs

If you are housebound how can we help?

• relations or neighbours may borrow books and other items for you
• if you have no regular visitors who use our libraries, contact your local library by phone or ring (028) 9756 6413 to talk to the librarian in Special Services Unit
• you may receive a service by mobile library or a driver volunteer, either way you can access the full range of services just as you would in the library

What other special services do we offer?

• registered blind people receive the RNIB Talking Book Service in their own homes; partially sighted people who
• need books only available on RNIB tapes may also get them delivered
• in the Down and Lisburn Districts people with visual impairment receive the SEELB postal books on tape service (in other areas delivered by mobiles or volunteers)
• health information about benefits and facilities for people with disabilites. People with sight problems can have leaflets enlarged

What other guarantees do we give ?

• access to libraries is reviewed annually where possible
• caring support organisations who use library premises for exhibitions, committee meetings and launches benefit from special rates and conditions

What kind of client care do we offer ?

• our staff and volunteers are friendly and helpful
• most staff have had some training in helping disabled people, and all staff undertake Deaf Awareness training
• our Special Services staff are available Mon-Fri 9.00am - 5.00pm
• our request service delivers at least 60% of items in stock in SEELB within 30 working days
• new housebound clients are provided with a service within 3 months or given an explanation if this is not possible

For further information contact your library
or
Special Services Librarian Tel: +44 (0)28 9756 6413