ORGANISATIONAL LEARNING AND GROWTH

Objective

Measure

Target

Action

To train the first tranche of CASS officers as on-line tutors and course designers.

Number of officers trained. Number of courses prepared.

Train 10 CASS officers as on-line tutors and course designers.

Provide access to a managed learning environment.
Selected officers to complete training.

To improve teacher awareness of the services provided by CASS.

Number of information leaflets distributed.
Raised awareness of CASS.

Distribute information leaflets on CASS to all teachers and all schools.
Raised awareness of CASS services.

Production of CASS information leaflet.
Include awareness of CASS as an element of customer focus groups.

To improve CASS officer ICT skills.

European Computer Driving Licence.

50% of CASS officers to successfully complete ECDL.

Provision of ECDL training.