CUSTOMER

Objective

Measure

Target

Action

To provide an effective CASS service which achieves high levels of customer satisfaction.
To demonstrate the benefits of partnership.

Support objectives. Course feedback. Production of a report on partnership by 2003.

By March 2003, 95% of centre based courses evaluated as being very helpful/helpful.
By March 2003, 100% CASS response to course aspects identified in centre based course evaluations as requiring improvement.
85% of objectives within School Support Agreements achieved.
Demonstrate the benefits of cooperation, coordination and creativity.

Common evaluation of centre based courses. Completion and evaluation of School Support Agreements.
Each Unit to identify and report on key partnerships and their involvement with other agencies which support our schools.

To provide training in the use of ICT in Learning & Teaching.

Percentage of teachers completing NOF Training.

By March 2003, 95% of teachers will have completed NOF Training.

Provide centre/school and on-line support.

To provide professional development through a Web based, managed learning environment.

Number of courses involving on-line learning produced.

By March 2003, produce 2 on-line professional development programmes.

Selection of 2 areas for pilot programmes and formulation of course materials.

To assist schools to meet curriculum based statutory obligations.

Satisfaction with training and support.

95% satisfaction rate with training and support.

Provide health & safety training.
Provide post inspection and unsatisfactory teacher support.