How can I raise my concerns?
If you are unhappy with any aspect of CASS, please tell us.
Your complaints and comments will be used constructively to shape and improve our service in the future. You may wish to follow these steps.
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1
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Raise
your concerns with the CASS Officer who is dealing with your enquiry
or request by telephoning or by arranging a personal meeting by
appointment.
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2
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Telephone
or arrange a personal meeting by appointment with the Adviser
who leads the relevant CASS Unit.
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3
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Put
complaints in writing using the CASS Complaint Form which is available
from the Assistant Senior Education Officer (CASS) or you may
use the down-loadable form:
CASS Complaint Form (Word) CASS Complaint Form (pdf) |
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4
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Write
a letter to the CASS Officer dealing with your enquiry or request,
or write to:
Assistant Senior Education Officer (CASS) SEELB Headquarters Grahamsbridge Road Dundonald Belfast BT16 2HS Your letter will receive a response within ten working days of its receipt. If a full reply is not possible within this time-scale, you will receive an explanation. |
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5
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If
you are still not satisfied, write to the Chief Executive of the
SEELB at the above address.
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6
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If
you are still not satisfied after the above steps, you have the
right to put your complaint in writing to:
The Northern Ireland Ombudsman Freepost Belfast BT1 6BR Tel: 028 9023 3821 Freephone: 0800 343424 Fax: 028 9023 4912 |
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